Refund policy
1. Final Sale
All MORFEK pieces are made to order and/or produced in limited runs. All sales are final.
Returns or exchanges are not accepted for change of mind, preference, or incorrect selection.
2. Inspection Upon Delivery
Each piece is inspected prior to dispatch. Upon receipt, the client is responsible for reviewing the product condition immediately.
Any visible damage, defect, or discrepancy must be reported within 48 hours of delivery, supported by clear photographic documentation.
3. Eligible Claims
A return, replacement, or remedy may only be considered in the event of:
- Manufacturing defect
- Transit damage
- Material deviation from confirmed specifications
All claims are subject to internal review and verification.
4. Assessment & Resolution
Where a claim is approved, MORFEK may, at its discretion, offer repair, replacement, or refund depending on feasibility and product condition.
5. Non-Eligible Cases
MORFEK is not responsible for:
- Natural variations in material (grain, tone, texture, patina)
- Minor tolerances inherent to handcrafted production
- Damage occurring after delivery
- Improper use, handling, or installation
6. Refunds
Where applicable, refunds are issued to the original payment method. Processing times are subject to banking and financial institutions.
7. Returns Logistics
In approved cases, return arrangements will be coordinated by MORFEK. Unauthorized returns will not be accepted.
8. Final Decision
All claims are evaluated individually. MORFEK reserves full discretion in determining eligibility for any return, repair, replacement, or refund.